By using my services customers are automatically agreeing to and accepting these terms and conditions. A copy of these can be emailed to you on request.

Bookings are made as per the customers requested schedule. I will allocate a booking slot to a customer and then will allocate the necessary personnel and resources required to carry out my service to fulfil that booking. I will notify customers of the booking when first placed by text message. You will then receive 2 automatic booking reminders, one 7 days before and one 24 hours before.

To carry out the service that customers have requested any gates or access areas must be unlocked and clear prior to arrival to enable me to access the property. Whilst every effort is made to gain access to the property to carry out the service, if access is denied due to gates being locked or any other obstruction prevents a full service or only enables a partial clean, I will charge the full price of that customers service to cover the cost of the requested booking that I have allocated to you. Where appropriate all access areas must be free of dog’s mess. The cleaning process requires me to move around the access areas and equipment needs to be manoeuvred. If i am not able to work in an area of the property due to this, I will clean what I can and this partial clean will be charged at the full price to cover the cost of that allocated booking.

I request a minimum of at least 24-48* hours notice.

Following this communication, cancellations or rescheduling requests cannot be accepted as the service has been booked in. If customers wish to reschedule or cancel a service, they can do this very easily by simply sending me their request in writing at any point up to 24-48* hours until their next appointment. This will give me the time required to replace those customers allocated slot with another customer who needs the service. If no access is possible, a customer has moved from the property, or if there is any other reason that means I am not able to visit a property to carry out the service then that customer will be charged the full price of the booking in order to cover the unused service slot. If, due to bad weather, and/or public holidays i am unable to provide the service on your due date i will endeavour to do so at my earliest convenience. It is the customers responsibility to notify me in writing immediately of any reason that would prevent me from carrying out the service on this due date, and also the following period. There is a recurring cost incurred to my company for having a customer on the system such as business insurance, vehicle insurance & booking apps. My service is provided to customers on the basis that they use their slot as per their requested schedule in order to cover my associated costs. If a customer repeatedly reschedules a service, then my costs will not be covered, and that customers service will be discontinued. That booking slot will be given to another customer who is wanting the service. ** if cancelled or rescheduled within a 48 hour time frame a cost of 50% of the booking will be charged and payable immediately. If cancelled or rescheduled within the 24 hour time frame, the full cost of the booking will be charged and payable immediately. Larger bookings with multiple services will require at least 4 days notice for cancellation or rescheduling or the full cost of the booking will be charged and payable immediately.

Customers may change the frequency of service at any point. Customers wishing to change the frequency of the service to their property may do so by giving at least 48 hours notice in writing prior to the agreed due date.

I require prompt payment for the completed services. Payment for services carried out is due no later than 3 days from the date of the clean. Commercial Works have a 30 day payment policy. Should I not receive payment within this timescale customers will receive a text message. In any circumstances when there are outstanding monies for services provided, any costs and additional costs will be recovered through legal processes.

Late payment charges & enforcement action

We reserve the right to contact customers at any time that have an outstanding balance on their account with us. Should customers need to be reminded on more than 3 occasions, then an admin charge of £30.00 will be added.

I take pride in my work and i want my customers to be satisfied with the service provided. If in the unlikely event my service does not meet customer expectations, please notify me within 24 hours and a revisit will be arranged to correct any agreed fault in service free of charge.

My service is planned and scheduled in specific order and the application of some services may sometimes take a little longer than others, consequently the time slot given is only an estimate and you will need to allow some time either side of this slot.

My service is provided on a 4,6, 8 or 12 weekly cycle. I complete hundreds of cleans in a very specific order during these cycles. I aim to complete my service to customers on the schedule that customers have requested/agreed. However, public holidays and unsuitable weather conditions may prevent me from doing this. I aim to complete any delayed service within 5 working days of the original due date. however, it is still the customers responsibility to notify me before any service in writing of any needs to reschedule.

My service will be provided on days of light to medium rain. This will not adversely affect the quality of the clean. I monitor weather conditions closely to determine whether the prevailing conditions are suitable for said service. In severe weather conditions i will notify customers by text message on the scheduled clean day should i determine that to provide the service in such conditions would be hazardous or detrimental to my quality commitment. Cancellations or rescheduling by customers because of weather conditions will not be accepted. If on arrival on the scheduled clean day our service is declined, or we receive communications of cancellation or rescheduling due to weather conditions the full price of the booking will be charged.

Following enquiries about my service I will provide a standard clean quotation based on the information given to me at the time of the enquiry and it will be valid for 4 weeks. My standard window cleaning service includes windows, sills, frames and doors for the main property unless any outbuildings or conservatories were added to the quote and specified.

Conservatory roofs are not included in my standard window cleaning service. Quotations for my conservatory roof cleaning service are available upon request. Quotations for our standard cleaning service are for maintenance cleans unless otherwise stated. The removal of debris such as cement, paint, silicones, varnish or any other building related materials are not included in our standard cleaning service.

Should this be required I do have available a builders cleaning service that specifically deals with the removal of debris from glass.

My standard window cleaning service and builders cleaning service do not cover the repair or removal of staining on wood or UPVC surfaces. This is a specialist service that I do not provide.

To cancel my service, I require customers to give written notice. Customers can cancel the service at any point following the last clean and up to 48 hours before their next scheduled service. If a customer cancels the service outside of these time frames that customer will still be charged the full price of the booking to compensate for an unused slot.

Customers requesting this service are advised that during washing operations a jet of water is applied to a surface under high pressure. Customers are also advised that any loose or weak surfaces may be dislodged during the cleaning process. Particular attention should be given to areas of loose patio slabs, loose block paving and loose mortar in garden brick wall features. Similarly, pressure washing close to flowerbeds, decorative loose stones and/or grassed areas could become untidy or even slightly damaged. Every effort is made during the pressure washing process to minimise any potential damage, but this cannot be guaranteed. My service cannot accept any responsibility for accidental damage or unintended disruption in this regard. This service on the strict understanding that pressure washing will be carried out at the customer’s own risk. Prior to washing, the area must be free of garden furniture, ornaments, flower tubs and BBQ’s unless we have stated this in the quote.

Following pressure washing, gutter debris clearance and any other services I offer there will be accumulations of moss, sand, weeds and leaves to be disposed of. Waste disposal is not part of the service that I provide and is not included in the price quoted. If a customers green bin is available the accumulated debris will be placed therein, if not then it will be the responsibility of the customer to dispose of this material accordingly unless stated in the quote.

If any customer does not follow our terms and conditions then I reserve the right to cancel that customers service with immediate effect and without notice.

At times access to balcony’s is required in order to access windows. This task is optional and is at the customers discretion. Although I am very careful when carrying out these tasks, there is a small risk that by doing so damage may be caused to items on the balcony such as plant pots or other decorative items. Access to these areas are taken at the customers own risk, and Gibbs Group accepts no responsibility for any household/garden items or any part of the property damaged during this activity.

My roof cleaning service can only commence in dry weather so I could have to reschedule weather permitting.

If you have broken roof tiles we will take pictures and inform you of any breakages or damages that we can see prior to commencing the clean.

Sometimes parts of windows or frames such as plastics or lead become dislodged during the cleaning process. If lead or any other part of the window frames become dislodged or detached such as air vents or UPVC frames, this is due to these parts being loose, and is not caused by the cleaning process. Cleaning of these areas of the windows and frames is carried out at the customer’s own risk. Gibbs Group accepts no responsibility for any loose or detached parts of windows or frames including leaded windows.

I aim to respond to communications within 24-48 hours of receipt. Any customer requests must be submitted in writing. Customer requests not submitted in writing are not guaranteed to be actioned. Customer requests can take up to 24-48 hours from receipt to be actioned, and it is the customers responsibility to submit their request in good time, to ensure that their request is reviewed and implemented. Failure to submit requests in line with the above may result in requests not being reviewed and actioned, and any consequences of the beforementioned are the sole responsibility of the customer.

All services are provided under Gibbs Group terms and conditions and I will take precedence over any other conditions whether it be for a company or a private customer. By partaking in any of the services provided by Gibbs Group customers automatically fully agree to accept these terms and conditions.

Gibbs Group reserves the right to change and/or amend these terms and conditions.

July 2024.